Your Privacy Is Our Responsibility
This policy describes in detail how the personal information you provide on the xbaze platform is collected, stored, and kept secure.
1. Introduction
xbaze is an online betting and casino platform operated for players in Bangladesh. We take the protection of our users' personal information very seriously. This Privacy Policy ("Policy") clearly explains how your information is handled when you use xbaze's website and related services.
In this policy, "we", "us", or "platform" refers to xbaze. "You" or "user" refers to any person who visits our website or uses our services. xbaze is only for individuals aged 21 or older — minors are not permitted to open accounts and no information is collected from them.
We use SSL encryption technology to keep your information secure and are committed to ensuring fair play. If you have any questions about any aspect of this policy, please contact our support team.
2. What Information We Collect
xbaze collects only the information necessary to provide its services. We do not collect unnecessary information.
2.1 Information You Provide Directly
Information you provide yourself during account registration and use of our services includes:
- Full name and date of birth (for age verification)
- Email address
- Mobile number
- Information about your preferred payment method (such as your bKash, Nagad, Rocket, or Upay account number)
- Documents required for identity verification (national ID card or passport information)
2.2 Automatically Collected Information
When you visit the xbaze website or use our services, certain information may be collected automatically:
- Device IP address and location information
- Browser type and version
- Operating system information
- Pages visited and time of visit
- Session information via cookies and similar tracking technologies
- Records of transactions and betting activity
2.3 Information Received from Third Parties
In some cases, we may receive information from trusted third parties for the purpose of identity verification or fraud prevention. However, such information is also protected under this policy.
3. Purpose of Information Use
xbaze uses your information only for the purposes listed below. Your information is not used for any other reason without your consent.
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To provide betting, casino, and other gaming services without interruption.
- Financial Transactions: To process deposits and withdrawals and to maintain transaction records.
- Identity Verification and Age Confirmation: To ensure access is granted only to users aged 21 and above.
- Support: To assist you via live chat and email.
- Security: To prevent fraud, money laundering, and unauthorized access.
- Platform Improvement: To analyze and improve the user experience.
- Legal Compliance: To comply with applicable laws and regulations.
4. Cookies and Tracking Technologies
xbaze uses cookies and similar tracking technologies. These are small data files stored in your browser that help improve your browsing experience.
4.1 Types of Cookies
- Essential Cookies: These are required for login sessions, security, and the basic functionality of the platform.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Help analyze website performance and usage patterns.
4.2 Cookie Control
You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may cause some features of the platform to not work properly.
5. Information Sharing and Disclosure
xbaze never sells, rents, or discloses your personal information to third parties for marketing purposes. However, information may be disclosed in the following limited circumstances:
- Trusted Service Providers: With selected partners for specific tasks such as payment processing (bKash, Nagad, Rocket, Upay), technical services, or identity verification — these partners are also bound to follow privacy standards equivalent to this policy.
- Legal Obligations: To comply with lawful orders from competent authorities or legal requirements.
- Fraud and Security: With relevant authorities to investigate or prevent fraudulent activity.
- Business Transfers: In the event of a merger or acquisition, your information will still remain protected under this policy.
xbaze will not disclose your information to any third party for reasons other than those stated above.
6. Data Retention and Security
6.1 Retention Period
xbaze retains your information only for as long as necessary to provide services and meet legal obligations. Even after an account is closed or becomes inactive, some information may be retained for a defined period as transaction records.
6.2 Security Measures
To keep your information secure, xbaze follows the technical and organizational measures listed below:
- SSL (Secure Socket Layer) encryption — your data is fully protected during transmission
- Secure server infrastructure and data encryption
- Access controls — only authorized personnel can view your information
- Regular security audits and monitoring
- Firewalls and intrusion detection systems
7. International Data Transfers
xbaze primarily serves users in Bangladesh. However, for technical infrastructure or service delivery purposes, information may sometimes be transferred to servers in other countries. In such cases, we ensure that the transferred information remains protected to a standard equivalent to this policy.
Necessary contractual or technical safeguards are put in place in line with the applicable legal framework.
8. Your Rights
As a user of xbaze, you have the following rights. To exercise these rights, please contact the support team.
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: If any of your information is inaccurate, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though complete deletion may not be possible where legal obligations apply.
- Right to Object to Processing: You may object to your information being processed for specific purposes.
- Right to Portability: You may request a copy of the information you have provided in a portable format.
- Right to Close Account: You may request to close your account at any time.
To exercise any of the rights listed above, email [email protected] or contact us via live chat. We will process your request as quickly as possible.
9. Minor Protection
xbaze is strictly committed to protecting minors. Our platform is only for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.
If a minor has fraudulently opened an account and this comes to our attention, that account will be closed immediately and the associated information will be deleted. Parents or guardians may contact us regarding this matter.
10. Third-Party Links and Services
The xbaze platform may sometimes include connections to third-party services (such as payment gateways). These third parties have their own privacy policies and xbaze is not responsible for how they manage information. However, we only work with trusted and reliable partners.
11. Policy Changes
xbaze reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will post a notice on the website and/or notify you at your registered email address.
Your continued use of the platform after any changes means you have accepted the updated policy. We therefore recommend reviewing this page regularly.
12. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the xbaze support team. We are available 24 hours a day, 7 days a week to assist you in both Bengali and English.
Contact the Support Team
Related Policies
The pages below contain other important policies and information from xbaze:
- Terms & Conditions — Full terms for using the platform
- Responsible Gaming — Guidelines for safe and responsible gaming
- About Us — Introduction to the xbaze platform
- FAQ — Answers to frequently asked questions