xbaze Terms & Conditions

1 General Provisions & Definitions

In this document, "xbaze", "Platform", "we", or "service provider" refers to the xbaze online betting and casino platform and its operating entity. "User", "player", or "you" refers to any individual registered on this platform.

"Services" includes the xbaze website, mobile version, software, gaming features, betting options, live casino, slot machines, and all related activities.

xbaze reserves the right to modify or update these Terms at any time. Continued use of the platform after any changes will be taken as your acceptance of the updated Terms. You are therefore advised to review this page regularly.

2 Eligibility & Account Registration

2.1 Age Requirement

You must be 21 years of age or older to use xbaze services. Creating an account or playing games by anyone under age is strictly prohibited. The platform reserves the right to verify age using national ID or passport details.

2.2 Single Account Policy

Each user may open only one account. Operating multiple accounts by the same person is strictly prohibited. If such a violation is detected, all associated accounts will be suspended and balances may be forfeited.

2.3 Accurate Information

All information provided during registration — name, date of birth, mobile number, payment details — must be truthful and accurate. xbaze reserves the right to close an account and withhold deposited funds if false or incorrect information is provided.

3 Account Security & Password

You are solely responsible for keeping your account login details — username and password — completely confidential. Allowing others to access your account or sharing login details is prohibited.

If you suspect unauthorized access to your account or a security breach, immediately change your password via the xbaze Login page and notify the support team. xbaze is not responsible for any loss resulting from third-party access.

• Use a strong password — at least 8 characters, combining uppercase and lowercase letters, numbers, and special characters.
• Do not use the same password across multiple platforms.
• If you log in from a public or shared device, make sure to log out at the end of your session.

4 Deposits, Withdrawals & Payment Terms

4.1 Accepted Payment Methods

The payment methods currently accepted at xbaze are: bKash, Nagad, Rocket, and Upay. Do not attempt to deposit funds through any method outside of these.

4.2 Minimum Transaction Amounts

The minimum deposit amount across all payment methods is ৳300 (three hundred taka). The minimum withdrawal amount is ৳500 (five hundred taka). Requests below these amounts will not be processed.

4.3 Withdrawal Timeframe

Approved withdrawals are generally completed within 1 hour. However, processing may be delayed if identity verification is incomplete or if an account review is ongoing.

4.4 Source of Funds

All funds deposited into your account must come from a legitimate source. Using the platform for money laundering or any illegal financial activity is strictly prohibited and punishable. Any such suspicious activity, once detected, will result in immediate account suspension.

5 Bonuses & Promotional Offers

5.1 Welcome Bonus

xbaze offers new players a 200% bonus on their first deposit, up to a maximum of ৳15,000. For example, depositing ৳1,000 earns a ৳2,000 bonus, bringing the total balance to ৳3,000.

5.2 Wagering Requirement

A 20x wagering requirement must be completed before the bonus can be withdrawn. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus. For example, a ৳2,000 bonus × 20 = ৳40,000 must be wagered before the bonus funds can be withdrawn.

5.3 General Bonus Terms

• The welcome bonus applies only once per account.
• Bonus cash cannot be transferred.
• xbaze reserves the right to modify, suspend, or cancel any bonus offer.
• If any fraud or manipulation related to bonus activity is proven, the account will be cancelled.
• Each promotional offer may have its own specific terms — these should be read before accepting the offer.

6 VIP Program

xbaze's VIP program has three tiers. Through regular play, you can advance to higher tiers and enjoy more benefits.

• Bronze: Up to 0.5% cashback per week.
• Silver: Up to 1.0% cashback per week.
• Gold: Up to 1.5% cashback per week.

xbaze reserves the right to change VIP tier benefits, cashback rates, and applicable terms. VIP benefits cannot be transferred to another account.

7 Prohibited Activities

The following activities are strictly prohibited on the xbaze platform:

• Using any bot, automated software, artificial intelligence, or unauthorized technology to place bets or play games.
• Operating multiple accounts from the same IP address or device.
• Colluding with other users to obtain bonuses or rewards.
• Attempting to exploit technical errors or bugs on the platform.
• Harassing, threatening, or behaving inappropriately toward other users.
• Attempting to interfere with the platform's servers, network, or security systems.
• Using a false identity or impersonating another person.

For any such violation, xbaze may immediately suspend or cancel the account and reserves the right to forfeit the balance.

8 Betting & Gaming Rules

8.1 Finality of Bets

Once confirmed, a bet cannot be changed or cancelled. Even if the internet connection is lost or a system issue occurs, bets already being processed will remain valid.

8.2 Result Disputes

If a dispute arises over a game result, xbaze's server records will be considered final. Contact the support team to resolve disputes.

8.3 Technical Errors

If incorrect odds or payouts are displayed due to a software error, network issue, or any other technical reason, xbaze reserves the right to void those erroneous results. In such situations, the staked bets will be refunded.

9 Account Suspension & Closure

xbaze reserves the right to suspend or close your account under the following circumstances:

• Violation of any clause of these Terms.
• Refusal or failure to complete identity verification.
• Detection of suspicious financial activity.
• Extended period of inactivity.
• At the player's own request.

You may also close your account at any time by contacting the support team. It is your responsibility to withdraw any verifiable balance before the account is closed.

10 Privacy & Data Protection

For details on how your personal data is collected, processed, and stored, please read our Privacy Policy. xbaze does not sell your personal information to third parties.

We use SSL encryption for secure transactions. Your financial information is stored with the highest level of security.

11 Responsible Gaming Policy

xbaze is committed to ensuring responsible gaming. We believe gambling should be for entertainment purposes only — never as a means of earning a living or solving financial problems.

• Do not bet beyond your means.
• Do not increase your bet amounts to chase losses.
• Set a fixed budget before you play and stick to that limit.
• Avoid playing while under the influence of alcohol or under emotional stress.

If you feel that gaming is having a negative impact on your life, visit our Responsible Gaming page. Contact the support team to set up self-exclusion or deposit limits.

12 Limitation of Liability

xbaze bears no responsibility for the following:

• Losses resulting from interruptions to a gaming session due to internet connectivity issues or device failure.
• Transaction delays caused by technical issues with third-party payment providers (bKash, Nagad, Rocket, Upay).
• Losses resulting from a user's own negligence in exposing their login details.
• Force majeure events — natural disasters, war, cyberattacks, or government restrictions.

13 Intellectual Property & Content Rights

All content on the xbaze platform — logos, designs, text, graphics, software, and gaming elements — is protected under intellectual property law. Copying, reproducing, or distributing this content beyond the limits defined in the service terms is prohibited.

Third-party game content providers — such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft — retain their own intellectual property rights.

14 Contact & Complaints Process

If you have any questions, comments, or complaints regarding these Terms or our services, please contact our support team:

• Live Chat: 24/7 direct support — in Bengali and English.
• Email: [email protected]

After a complaint is submitted, our team will review it promptly and work to provide a resolution. Complex matters may require a more detailed investigation.

15 Applicable Law & Dispute Resolution

These Terms shall be governed and interpreted in accordance with applicable law. Should any dispute arise between the two parties, an attempt will be made to resolve it through negotiation. If no resolution is reached through negotiation, the appropriate legal process will be followed.

If any clause of these Terms is found to be invalid or unenforceable, the remaining clauses will continue to be in effect.